- Services & Facilities
Q: Is it necessary for me to reserve my treatment?
A: Yes, you need to call or visit the spa for your treatment reservation at your earliest convenience to avoid any disappointment. If you are an in-house guest, please dial (6) between 10:00 am to 07:00 pm.
Q: How early should I arrive?
A: Guests are recommended to arrive 15 minutes before their treatments to check in and relax. Guests who arrive late will limit the time for their treatments, thus it will lessen the effectiveness and pleasure of the treatment. Your treatment will have to end on time in order not to delay the next guest’s treatment.
Q: What if I have a health concern?
A: We would appreciate if you could notify our reception or manager on duty before reservation is made. If you have any concern on high blood pressure, allergies, or other physical illness/disabilities, it is important that you let us know.
Q: Can I enjoy a spa treatment if I am pregnant?
A: Our spa manager/receptionist on duty will advise you on the treatments that are safe to enjoy during pregnancy.
Q: What do I wear during treatment?
A: We will provide you with hygienic disposable briefs, however, you are welcome to wear your own bikini/brief, if you so desire. During treatment, our therapist will perform draping techniques to ensure your privacy.
Chill Reflexology by Swasana Spa – We recommend our guests to wear loose comfortable attire for the treatment to be carried to its full potential.
Q: What about my valuables?
A: We suggest that you leave your valuables in the hotel safe box as we will not be held liable for any loss or damage.
Q: Can I cancel my reservations?
A: The treatments you select are reserved especially for you. Should you wish to cancel them, please notify us minimum of three hours prior to the appointment to avoid a 100 % cancellation fee.
Q: What are other important points I should consider?
A: A tranquil, relaxed and quiet atmosphere adds to a spa’s ambience. We would appreciate if you lower your voice and turn off all cellular phones and pagers when you are in the Spa. While we respect your need to smoke, we wish to inform you that the spa is a smoke-free zone.
Q: What mode of payment can I use?
A: In-house guests may charge their spa services to their hotel room bills. However, we also accept cash and all major credit cards.
For reservation and enquiries, please email us at firstname.lastname@example.org or call +66 76 340138 ext.6